Shipping and Returns

Shipping

We usually ship by FedEx and some by USPS or UPS ground. Orders before 12:00 noon EST are normally shipped the next business day. Shipping is usually from Ft. Pierce, FL zip code 34946. We let you know the tracking number and you can follow your order on www.fedex.com or www.ups.com. On both sites you can also check general transit times for shipping.

International shipping is available. Check shipping rates by email. Restrictions may apply. You can use the shopping cart for your order and receive a PayPal request for the additional extra shipping fee or order by email and receive a PayPal request of the total amount. Backorders If items are not in stock, we send an E-mail with the expected delivery date. You decide if you want to wait or if you want to cancel the order. For requests about availability you can also E-mail - just refer to the product by using the item-number or name.

Returns

We want you to be happy with your purchase. In case items need to be returned, get a Return Authorization Number (RAN). Items have to be

in new or unused condition,

in its original packaging

including all manufacturer packaging, UPC codes, manuals, warranty cards, etc.

with your receipt, noting the reason for return

within 21 days of receipt

and we will gladly refund, exchange, or credit (less the original shipping and handling charges). No return parcels will be accepted freight collect or C.O.D. Kites and kiteboards carry a restocking fee of 15%. Send the return package prepaid via UPS, FedEx, or insured U.S. Parcel Post. In case of returning defective or mis-shipped items we will refund your ship-back costs. All credits will be placed on the credit card used for the original purchase. Email if you need any additional information.